All prices are in Australian Dollars (AUD), and exclude GST.  All Australian orders are subject to GST, while international orders are GST-free.

Your cart will be updated accordingly depending on your location.

We are sure you will find our products great value for money and competitively priced!

We endeavour to keep our pricing as low as possible at all times, but due to exchange rate fluctuations, pricing may change at any time at our sole discretion without prior notice.

We accept payment through Paypal (pay from your bank account, Paypal balance, or credit card through Paypal).

Alternatively we accept payment by Direct Deposit, or by Credit Card.  Please note that orders will not be sent until cleared payment is received.

We have a minimum first order value of $300 excluding shipping.  No minimums are imposed for subsequent orders.

All unpaid orders will be held for 7 days.  After this time, unpaid orders will be returned to stock. All unpaid orders are subject to a 10% restocking fee. Wholesale account access may be suspended until all fees are paid, at our sole discretion.

As of 1 January 2024, we have phased out the Australia-Wide Flat Rate Shipping. Actual shipping charges will now be charged.

Due to rising importation costs, exchange rates and shipping costs, we are no longer able to offer flat rate shipping to all areas of Australia.

As any small business owner in Australia knows, shipping charges have skyrocketed in recent years, especially since the onset of Covid 19.  In addition to this, the exchange rate is terrible, and importation costs increase with each shipment.

We haven’t passed on an increase in shipping costs since June of 2016, despite many cost increases from shipping providers. As a result, we have covered the shortfall on shipping charges for many years and are unable to continue to do so. Most suppliers don’t offer flat rate shipping for wholesale, and unfortunately we have had no choice but to follow suit in order to keep our product pricing competitive and affordable.

Shipping rates are calculated for Australian addresses automatically from the Australia Post API based on weight and location. If your location is covered by their service, Sendle (Aramex/Fastway) will also be offered as an option.

We can also offer free local pickup from our warehouse in Nambucca Heads, NSW, by prior arrangement.

Thank you for your understanding, and we appreciate your support in this change.

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We endeavour to pack and send your order as soon as possible and usually orders are dispatched within 1-2 business days. However,  please allow up to 5 business days for processing of your order. During busy times, extended processing times will be displayed prominently on the website. You will be notified by email when your order has been sent.

Transit times depend on the individual carrier and are not guaranteed – however in most cases, please allow 2-10 business days for delivery.

We are an ONLINE ONLY business, and as such do not have a storefront to visit.  Please contact us via email with any questions you may have.

Questions? Please contact us via our Contact page

We are an Australian-based business, however we welcome our international customers too!

We offer international shipping, and charge ACTUAL COST for shipping on international orders, based on the order’s weight.  We are unable to offer flat rate shipping at this time for international orders.

At this time we are unable to offer shipping calculations on our website, but we will send you a shipping quote based on the actual packed weight on processing your order.

International customers are responsible for any applicable duties or taxes that are charged by Customs in their country. 

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We endeavour to pack and send your order as soon as possible and usually orders are dispatched within 1-2 business days. However,  please allow up to 5 business days for processing of your order. During busy times, extended processing times will be displayed prominently on the website. You will be notified by email when your order has been sent.

Transit times depend on the individual carrier and are not guaranteed – however in most cases, please allow 2-10 business days for delivery.

Questions? Please contact us via our Contact page

Most orders are packed within 1-2 Business Days.

However, while we endeavour to process your order as quickly as possible, please allow up to 5 Business Days for processing of your order. If longer processing times are expected, it will be displayed prominently on the site.

Orders are not processed until full payment is received.

We have a minimum first order value of $300 (excluding shipping).  No minimums are imposed for subsequent orders.

Customers placing first orders under the minimum may be contacted to rectify the situation at our sole discretion.

All of our products are designed by me, Zoe Pearn, in my home studio on the mid-north coast of New South Wales.  I have nearly 20 years of experience designing products for the scrapbooking and fabric industry, having worked as a product designer for companies in both the USA and Australia.

Our products are designed for scrapbookers by an avid scrapbooker with a passion for design. We want to make beautiful products that will make you be proud of your creations, and as such we try and offer the best quality and innovative products through Cocoa Vanilla Studio.

We have tried to keep our product pricing in line with the competition.  Some of our products might be priced a few cents higher than some of the “big” companies, but keep in mind that we are a small, family-run business who does everything from the ground up. We don’t have a receptionist, we don’t have sales or logistics managers, and we don’t have a payroll the length of your arm. This means we also don’t have the “buying power” of some of the big companies, so sometimes we can’t offer rock-bottom pricing on our items.

Please be assured that every purchase you make supports a local, family-owned business – thank you for your support!

Please note that colours may vary from computer screen to product. Colours vary from computer monitor to computer monitor depending on the colour and contrast settings on your computer monitor.

Images

There is a link in the wholesale section for registered users to download all product images for your online store, catalog, or promotional purposes.

All orders are hand-picked by us, scanned to verify, and are checked for quality and correctness at the time of packing. We take great care to pack our orders to avoid damage in transit.

We cannot be responsible for items lost in transit once it leaves our hands, so if you are concerned about orders being lost in the mail, you can opt to pay an extra fee for Registered Post/Signature on Delivery.  All orders are tracked through Australia Post’s Click and Send service, so we will be notified when you receive your parcel.

In the extremely rare event that you receive a faulty/damaged item, please make contact with us via our Contact page within 7 DAYS of receiving your order.  We will endeavour to resolve the issue as quickly as possible.

Please note, we do not offer refunds or accept returns for a “change of mind”.

Questions? Please contact us via our Contact page

Collection of Your Personal Information

There are many aspects of the site which can be viewed without providing personal information, however, for access to future Cocoa Vanilla Studio Pty Ltd customer support features you are required to submit personally identifiable information. This may include but not limited to a unique username and password, or provide sensitive information in the recovery of your lost password.

Sharing of Your Personal Information

We may occasionally hire other companies to provide services on our behalf, including but not limited to handling customer support enquiries, processing transactions or customer freight shipping. Those companies will be permitted to obtain only the personal information they need to deliver the service. Cocoa Vanilla Studio Pty Ltd takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.

Use of Your Personal Information

For each visitor to reach the site, we expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalised content to you while you are at this Site.

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded Content

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

How Long We Retain Your Data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

Accessing Your Personal Information

You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. Cocoa Vanilla Studio reserves the right to charge a fee for searching for, and providing access to, your information on a per request basis.

Changes to this Privacy Policy

Cocoa Vanilla Studio reserves the right to make amendments to this Privacy Policy at any time. If you have objections to the Privacy Policy, you should not access or use the Site.

Contacting us

Cocoa Vanilla Studio welcomes your comments regarding this Privacy Policy. If you have any questions about this Privacy Policy and would like further information, please contact us.

All images and products on this website are Copyright (c) 2005 – present Zoe Pearn – Cocoa Vanilla Studio Pty Ltd.  All Rights Reserved.

Purchasing our products gives you the right to use said physical products for personal use only. You are not permitted to reproduce or otherwise copy our designs with the intent to sell, manufacture, or reproduce our products.  This includes digital renditions of our products (ie: using our products as direct inspiration for “printables”, even for free, that are given in conjunction with our products).

All layouts, projects and images displayed on this website are the property of Cocoa Vanilla Studio Pty Ltd / Zoe Pearn Designs, or their respective owners.

Please do not copy images for any use other than for your own personal inspiration.

“Pinning” images to Pinterest is permitted from our MAIN site and BLOG only and encouraged (WE LOVE PINTEREST!!), provided the original image description and link to website remains intact. Please provide credit where credit is due.