Wholesale Terms & Conditions

Dear valued customer,

Thank you so much for your interest in becoming a Cocoa Vanilla Studio stockist.  We would be proud to be carried on your shelves – whether real, or virtual! 😉 If you would like to be considered for a wholesale account, please fill out the Wholesale Application, or CONTACT US – we will be happy to assist you!

Please be advised that approval is solely at our discretion, but we generally only grant wholesale accounts to genuine retail businesses who meet the following criteria.  All applications are reviewed individually to ensure the business is legitimate, and meets our criteria.  We reserve the right to refuse OR grant a wholesale account to applicants who do not meet our wholesale criteria. Thank you for understanding!

We hope that you will find all the answers you need here, but if not, please feel free to CONTACT US  anytime and we will be happy to help!

THESE TERMS AND CONDITIONS ARE SUBJECT TO CHANGE WITHOUT NOTICE AT OUR DISCRETION


Requirements

1. Businesses must be either a retail store front (bricks & mortar), online store, kit club, retreat store, or other similar retail operation, for the purpose of reselling Cocoa Vanilla Studio products to the general public.

  • Retail Storefronts: We may request a photograph of the storefront, or lease agreement.
  • Online Stores: All online stores are checked to be operational before wholesale access can be granted.  Online stores should have shopping cart software with secure payment facilities.
  • Other store types are reviewed individually and approval is at our sole discretion.

2. All Australian businesses must supply their ABN (Australian Business Number)

3. All businesses must be prepared to supply a copy of their business name registration, if requested.

We only allow wholesale access to businesses of a retail nature. We do not allow wholesale access to businesses wishing to use our products for handmade products at this time (ie: custom invitations, cards, scrapbook pages, etc).

Wholesale Pricing

All prices are in Australian Dollars (AUD), and exclude GST.  All Australian orders are subject to GST, while international orders are GST-free.

Your cart will be updated accordingly depending on your location.

We are sure you will find our products great value for money and competitively priced!

We endeavour to keep our pricing as low as possible at all times, but due to exchange rate fluctuations, pricing may change at any time at our sole discretion without prior notice.

Payments

We accept payment through Paypal (pay from your bank account, Paypal balance, or credit card through Paypal).

Alternatively we accept payment by Direct Deposit, or by Credit Card.  Please note that orders will not be sent until cleared payment is received.

We have a minimum first order value of $275 (including GST).  No minimums are imposed for subsequent orders.

All unpaid orders will be held for 7 days.  After this time, unpaid orders will be returned to stock. All unpaid orders are subject to a 10% restocking fee. Wholesale account access may be suspended until all fees are paid, at our sole discretion.

Australian Shipping

We can think of better ways to spend our hard earned cash than giving it to Australia Post, so we have tried to keep our shipping costs as low as possible!

We offer $15 flat rate shipping Australia wide, on all WHOLESALE orders, no matter the size.

All orders are sent via Australia Post or other couriers and include tracking at no extra charge.

Due to rising shipping costs, import costs and exchange rates, we are no longer able to offer Free Shipping on wholesale orders.

We endeavour to pack and send your order as soon as possible and usually orders are dispatched within 1-2 business days. However, during busy times please allow up to 5 business days for processing of your order. You will be notified by email when your order has been sent.

Transit times depend on the individual carrier and are not guaranteed – however in most cases, please allow 2-10 business days for delivery.

We are an ONLINE ONLY business, and as such do not have a storefront to visit.  Please contact us via email with any questions you may have.

Questions? Please contact us via our Contact page

International Shipping

We are an Australian-based business, however we welcome our international customers too!

We offer international shipping, and charge ACTUAL COST for shipping on international orders, based on the order’s weight.  We are unable to offer flat rate shipping at this time for international orders.

If you would like to see the cost of shipping your order before you checkout, simply enter your country and state in the “Calculate Shipping” section when you are viewing your cart – located under the cart totals.

All orders are sent via Australia Post AirMail. Most international zones, including New Zealand, USA & Canada, and Europe, have tracking available.  If tracking is available on your order, you will be offered the choice when checking out. (Australia Post excludes some zones from their Pack and Track International network).

International customers are responsible for any applicable duties or taxes that are charged by Customs in their country.

All orders will be posted in either a sturdy cardboard box, or a rigid mailer (depending on the size of the order).

We endeavour to pack and send your order as soon as possible and usually orders are dispatched within 1-2 business days. However, during busy times please allow up to 5 business days for processing of your order. You will be notified by email when your order has been sent.

Transit times depend on the individual carrier and are not guaranteed – however in most cases, please allow 2-10 business days for delivery.

Questions? Please contact us via our Contact page

Order Processing Times

Most orders are packed within 1-2 Business Days.

However, while we endeavour to process your order as quickly as possible, please allow up to 5 Business Days for processing of your order.

Orders are not processed until full payment is received.

Order Minimums

We have a minimum first order value of $275 (including GST).  No minimums are imposed for subsequent orders.

Customers placing first orders under the minimum may be contacted to rectify the situation at our sole discretion.

Our Products

All of our products are designed by me, Zoe Pearn in my home studio on the mid-north coast of New South Wales.  I have over 10 years of experience designing products for the scrapbooking and fabric industry, having worked as a product designer for companies in both the USA and Australia. The bulk of our products are manufactured in China to keep costs low, but some of our items, such as our Flair Buttons, are hand-made right here in-house using professional equipment (and lots of love).

Our products are designed for scrapbookers by an avid scrapbooker with a passion for design. We want to make beautiful products that will make you be proud of your creations, and as such we try and offer the best quality and innovative products through Cocoa Vanilla Studio.

We have tried to keep our product pricing in line with the competition.  Some of our products might be priced a few cents higher than some of the “big” companies, but keep in mind that we are a small, family-run business who does everything from the ground up. We don’t have a receptionist, we don’t have sales or logistics managers, and we don’t have a payroll the length of your arm. This means we also don’t have the “buying power” of some of the big companies, so sometimes we can’t offer rock-bottom pricing on our items.

Please be assured that every purchase you make supports a local, family-owned business – thank you for your support! :)

Please note that colours may vary from computer screen to product. Colours vary from computer monitor to computer monitor depending on the colour and contrast settings on your computer monitor.

Images

There is a link in the wholesale section for registered users to download all product images for your online store, catalog, or promotional purposes.

Return Policy

All orders are hand-picked by us, and are checked for quality and correctness at the time of packing. We take great care to pack our orders to avoid damage in transit.

We cannot be responsible for items lost in transit once it leaves our hands, so if you are concerned about orders being lost in the mail, you can opt to pay an extra fee for Registered Post/Signature on Delivery.  All orders are tracked through Australia Post’s Click and Send service, so we will be notified when you receive your parcel.

In the extremely rare event that you receive a faulty/damaged item, please make contact with us via our Contact page within 7 DAYS of receiving your order.  We will endeavour to resolve the issue as quickly as possible.

Please note, we do not offer refunds or accept returns for a “change of mind”.

Questions? Please contact us via our Contact page

Your Privacy

This following document sets forth the Privacy Policy for the Cocoa Vanilla Studio website, www.cocoavanilla.com.au

Cocoa Vanilla Studio is committed to providing you with the best possible customer service experience. Cocoa Vanilla Studio is bound by the Privacy Act 1988 (Crh), which sets out a number of principles concerning the privacy of individuals.

Collection of your personal information

There are many aspects of the site which can be viewed without providing personal information, however, for access to future Cocoa Vanilla Studio customer support features you are required to submit personally identifiable information. This may include but not limited to a unique username and password, or provide sensitive information in the recovery of your lost password.

Sharing of your personal information

We may occasionally hire other companies to provide services on our behalf, including but not limited to handling customer support enquiries, processing transactions or customer freight shipping. Those companies will be permitted to obtain only the personal information they need to deliver the service. Cocoa Vanilla Studio takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.

Use of your personal information

For each visitor to reach the site, we expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalized content to you while you are at this Site.

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices.

Changes to this Privacy Policy

Cocoa Vanilla Studio reserves the right to make amendments to this Privacy Policy at any time. If you have objections to the Privacy Policy, you should not access or use the Site.

Accessing Your Personal Information

You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. Cocoa Vanilla Studio reserves the right to charge a fee for searching for, and providing access to, your information on a per request basis.

Contacting us

Cocoa Vanilla Studio welcomes your comments regarding this Privacy Policy. If you have any questions about this Privacy Policy and would like further information, please contact us via our Contact page.

Copyright Information

All images and products on this website are Copyright (c) 2005 – present Zoe Pearn – Cocoa Vanilla Studio.  All Rights Reserved.

Purchasing our products gives you the right to sell said physical products. You are not permitted to reproduce or otherwise copy our designs with the intent to sell, manufacture, or reproduce our products.  This includes digital renditions of our products (ie: using our products as direct inspiration for “printables”, even for free, that are given in conjunction with our products).

All layouts, projects and images displayed on this website are the property of Cocoa Vanilla Studio / Zoe Pearn Designs, or their respective owners.

Please do not copy images for any use other than for your own personal inspiration.

Please do not “Pin” images from our Wholesale site. “Pinning” images to Pinterest is permitted from our MAIN site only and encouraged (WE LOVE PINTEREST!!), provided the original image description and link to website remains intact. Please provide credit where credit is due.


Thanks for your interest in our products, and we look forward to doing business with you!

Yours sincerely,

Zoe Pearn & the Cocoa Vanilla Studio Team